1. Who We Are

Median, operated by Median Ltd, operates a mentorship platform connecting mentors and mentees. Contact: hello@median.co.

2. What We Collect

Account details (name, email, phone, password), Profile information (bio, skills, employer, role, CV, links), Matching preferences (goals, interests, availability), Session activity (messages, notes, recordings if consented), Ratings & feedback, Payment information (handled by Paystack/Flutterwave - Median never sees card details), Usage data (login times, device type).

3. Why We Use Your Data

Create and run your account (necessary for service), Match you with mentor/mentee (core purpose, consent), Enable messaging and session notes (deliver mentorship experience), Show ratings on profiles (build trust), Process payments via Paystack/Flutterwave (complete paid sessions), Keep platform secure (legitimate interest), Send product updates/marketing (only with opt-in), Feature profile in marketing (only with opt-in).

4. Who Can See Your Data

Your matched mentor/mentee sees shared profile info and messages. Median staff access content only when necessary (safety, disputes) - access is logged. Payment partners receive only transaction data. We do not sell your data.

5. Marketing & Promotional Use

With opt-in consent, Median may feature your profile, photo, story, ratings in marketing - social media, spotlights, spotlights, testimonials. Completely optional. You can switch on/off from account settings.

6. How Long We Keep Your Data

Profile - while account active. Session notes/messages - 24 months. Call recordings - 6 months. Reviews - 12 months. Inactive account - notify at 12 months, delete at 24 months. Payment records - 7 years. After deletion - removed within 30 days, backups within 90 days.

7. Your Rights

Access & download your data. Correct inaccurate information. Delete your account (self-serve). Withdraw consent for optional features. Complain to DPO or Nigeria Data Protection Commission. Response within 30 days.

8. Keeping Your Data Safe

Data encrypted in transit and storage. Internal access restricted. Card details handled by licensed payment partners. Breach notification to authorities and users.

9. Changes to This Notice

May update as platform or law changes. Material changes notified in-app.

10. Contact Us

If you have any questions or wish to exercise your rights under this notice, please contact us at hello@median.co.